Shipping Policy
Returns & Exchanges
Store Locations
Out of Stock & Waitlists
Price Adjustments, Gift Cards, and Coupon Codes
FAQs
Orders & Shipping
Do you offer gift wrapping?
If you want your order gift wrapped, you may purchase Alex Mill gift wrapping for $6 at check-out.
Gifts are shipped in Alex Mill tissue paper and packaged inside a one-of-a-kind Alex Mill laundry bag. The laundry bags are unique pieces made entirely from Alex Mill's vintage textiles. The prints on the laundry bags will vary and cannot be changed.
Note: gift wrapping is not eligible for discount, return, exchange, or reimbursement.
How do I track my order?
Once your order has been placed, we immediately send a confirmation email. We will follow up with the shipping notification and tracking number when your order is fulfilled.
You can also use our chat feature (found in the lower right corner of this window) to review all of your orders.
Can I update my address, modify my order, or cancel my order after it's been placed?
If you see an error in your shipping address or want to modify/cancel your order, please email [email protected] as soon as possible, and we'll try our best to help.
We fulfill our orders as quickly as possible and cannot promise that we'll be able to stop your package from being sent out in time to change the address or cancel.
Do you offer free shipping?
We offer free shipping on orders above $200.
*Terms & Conditions: Free shipping on orders $200 and up offer valid on U.S. purchases made at alexmill.com. Valid on orders shipped to the United States (excludes Puerto Rico and U.S. Territories) via standard ground shipping. Cannot be applied to previous purchases. Return requests must be made in accordance with our return policy. Terms are subject to change.
When will my order arrive?
All orders ship within 2-3 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking information.
DESTINATION | PROCESSING TIME | ESTIMATED DELIVERY | CARRIER |
|---|---|---|---|
Domestic Ground | 2-3 business days | 3-10 business days | UPS |
| Domestic 2-Day Air | See below* | 2 business days | UPS |
| Domestic Next Day Air | See below* | Next business day | UPS |
International | 2-3 business days | 3-10 business days | DHL Express |
Military, APO, FPO, PO Box | 2-3 business days | 2-4 weeks | USPS |
*Expedited orders will ship same-day if the order is placed before 10am EST on a normal business day. Orders placed after 10am EST, on a weekend or holiday will be shipped out on the next business day.
How do you ship?
We ship via UPS for domestic shipments, DHL Express for International shipments, and USPS for all Military, APO, FPO, and PO Box shipments.
Returns & Exchanges
What is your return policy?
We accept returns for a full refund within 21 days from the date the items are delivered. Refunds are only permitted for full-price items. Purchases with applied welcome discount codes are eligible for return or exchange. Sale or promotional items cannot be refunded or exchanged.
All returned items must be unworn, unwashed, and undamaged with intact original tags. We reserve the right to refuse a return that does not comply with the above conditions.
In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify us as soon as possible at [email protected]. Once your return is received, it will undergo a quality review. Please allow up to 3 full business days for this to be completed. Once items have passed inspection, the refund will be processed, and a credit will automatically be applied to your original payment method within 2-3 business days (subject to your bank's processing time).
To start a return, please visit returns.alexmill.com.
There will be a $9 flat-rate fee per return package deducted from your refund. This fee is waived for exchanges.
There are no fees for returns and exchanges made in any of our shops.
All international purchases (outside the United States, including Puerto Rico and U.S. Territories) are final sales and are not eligible for return or exchanges. Don't hesitate to get in touch with [email protected] for specific requests.
How do I start a return?
To start a return or exchange, visit returns.alexmill.com or email [email protected].
Please note: a $9 flat-rate fee per return package will be deducted from your refund. This fee is waived for exchanges.
Can I return a gift?
Yes, we're happy to make return arrangements for items received as gifts (excluding final sale items)! Once we receive the return, we will send you an e-gift card to your email. The gift card will not expire.
You can initiate a return at returns.alexmill.com. If you don't have an order number please reach out to us at [email protected].
International
Do you ship internationally?
Yes! We currently ship worldwide. You'll be able to switch to your country's currency on the top right corner of the website.
Shipping rates are calculated based on delivery method, location, and carrier at checkout.
International taxes, border clearance fees, tariffs, and value-added tax (VAT) will be calculated into your final order total during checkout. They are based on the individual product's country of origin and the classification of that merchandise and calculated by our shipper per the destination country's tax regulations. No further fees will be charged at the time of delivery. Please note that some countries and territories have taxes and duties charged upon delivery. See below section for countries and territories excluded from all-inclusive pricing.
Note: international taxes, border clearance fees, tariffs, and value-added tax (VAT) are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
DESTINATION | PROCESSING TIME | ESTIMATED DELIVERY | CARRIER |
|---|---|---|---|
International | 2-3 business days | 3-10 business days | DHL Express |
Currently, all international orders are final sale and returns aren't accepted; however, we're working on updating this as soon as possible.
What countries or territories apply local taxes, duties or customs clearance fees upon delivery?
If you are ordering from any of the following countries or territories, please note that local taxes, duties or custom clearance fees may apply upon delivery:
Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D'Ivoire (Ivory Coast), Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Liechtenstein, Madagascar, Malawi, Maldives, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, North Macedonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Reunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Africa, Sri Lanka, St Barthelemy, St. Helena, Suriname, Swaziland, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Zambia, Zimbabwe
Fit & Sizing
What size am I?
We know how important sizing is, that's why we add specific size and measurement guides to every product.
Sizing does vary between styles. Check out our "Size Guide" on each product page for detailed measurements. Additional fit information is included in the product description and details.
If you have any sizing or fit questions, please get in touch with us at [email protected], and one of our stylists will assist you.
Product Information & Care
What is the best way to care for my Alex Mill garments?
We create clothing that’s meant to triumph trends and time; caring for it properly ensures it’s up to the task.
How to Wash
Our first rule of thumb: Wash only when necessary! Use non-toxic detergents to protect your fabrics—chemicals break down natural fibers over time and contribute to visible wear on your garments. For bonus points, add a Cora ball (AKA a microfiber-collecting laundry ball) to the washing machine to catch plastic particles before they escape into our waterways. Avoid fabric softeners as they also contribute to fabric deterioration and are comprised of chemicals that do some pretty nasty things to the environment.
How to Dry
While you can toss most of our designs in the dryer, we encourage you to line dry or to tumble dry at a very low temperature. This saves energy and protects the fibers in your garments (particularly important for preserving rich, deep colors). Add a wool dryer ball, or even a tennis ball, to speed up the drying process and use less energy. If you want to add essential oils at this stage, it’s a quick way to infuse a scent you love.
When to Dry Clean
Our designs can be cared for at home as we know nobody likes to dry clean—we don’t want our customers to have to! Many times “Dry Clean Only” on a label reflects construction that can’t hold up to a wash. If you decide to dry clean your clothes, we recommend a place that does not use the toxic chemical PERC (it’s been linked to all sorts of not-so-great side effects). Many dry cleaners have eradicated this toxin from their process but it is still used so make sure to ask.
How to Repair
We select fabrics, finishings and construction methods so our garments will last a long time. Snags, tears and any specific issues should simply be repaired! We encourage you to work with a tailor in your area that can handle these—and please contact us directly if you have any specific questions as they pertain to repair.
Payments & Discounts
Do you offer price adjustments?
We will honor a one-time price adjustment on full-price merchandise within seven days of the purchase date. Note: an item's exact style and size must be in stock to be eligible for a price adjustment.
Price adjustments are only offered in the form of merchandise credit.
Final sale items are not eligible for price adjustments.
Do you offer gift cards?
Yes! We offer gift cards in both physical and digital forms. Both can be redeemed in-store or online with the unique code on the physical gift card or in the email you receive with the digital gift card. Our gift cards never expire.
Physical gift cards are only available when purchased in-store.
Digital gift cards are sent upon purchase directly to the email address you used at checkout.
Sales tax will not be applied to gift card purchases. If other merchandise is included in your order, tax will apply only to those items.
Coupons and discounts cannot be applied to gift card purchases. Gift cards are non-refundable and can only be redeemed online and in-store.
Note: Gift cards are not currently supported by international customers.
If you previously purchased or received a digital gift card that you would like to redeem, please email [email protected].
What is your promo code policy?
Usage of Coupon Codes/Discount Codes:
Limited one (1) time use per coupon and/or discount code per customer. Discounts will be applied at checkout. Online offers have no cash value and are not redeemable for cash. Not valid on previous purchases or when combined with any promotional offers. Offers not valid on partnership or third-party merchandise or at Alex Mill wholesale partners.
Stores
Where are your store locations?
New York
77 Mercer Street
New York, NY 10012
(646) 707-0612
Monday-Saturday 11am-7pm
Sunday 12pm-6pm
1182 Madison Avenue
New York, NY 10028
(332) 345-3550
Monday-Saturday 10am-6pm
Sunday 12pm-5pm
1 Rockefeller Plaza
New York, NY 10020
Located on 49th street across from the rink
(646) 825-3146
Monday-Saturday 10am-7pm
Sunday 11am-6pm
Email: [email protected]
Out of Stock & Waitlists
When will my favorite item be back in stock?
We consistently restock our collections and popular styles. The easiest way to stay current is to sign up for our emails and waitlist.
Once the item becomes available, you will be the first to be notified!
P'Jimmies by Alex Mill
How does the charitable partnership between P’Jimmies and Serious Fun work?
Serious Fun is a global network of free camps and programs designed to empower children with life-altering medical conditions and their families to rediscover joy, find belonging, build resilience and reimagine what's possible, founded by actor and philanthropist Paul Newman.
We are donating 10% of the net proceeds from P'Jimmies (up to $100,000) to support their efforts.
To learn more, please visit www.seriousfun.org.
Are P'Jimmies eligible for returns or exchanges?
Yes!
Orders with P'Jimmies are eligible for returns and exchanges as per our standard policy.